Shipping & Returns


Unless specifically noted in the item description, most items are in stock at our retail store and will be shipped within 1-2 business days. We will contact you by email if there is any delay in shipping your order.


We use UPS software to calculate your shipping costs. You choose the UPS shipping method that best serves your needs within the Contiguous United States. For PO Boxes, read note below.

PLEASE READ- We will initially charge a flat shipping rate of for all orders shipping outside of the Contiguous United States, but this is JUST an ESTIMATE. We will ship your order via the United States Postal Service since this is the most economical for you. YOU WILL BE CHARGED ACTUAL SHIPPING CHARGES ONCE THE ITEM SHIPS. If it costs less you will receive a refund and if it costs more, you will be charged more. If you would like a shipping estimate before we ship your order, please make a note of this during the check-out process in the COMMENTS box. We will then email an estimate to you for your approval before we ship. **PO Boxes, please choose Priority Mail. If you want it sent Parcel Post and receive a partial refund for the shipping fee, please tell us in the COMMENTS box. We will only charge actual shipping, so if the shipping charges are less, we will give you a refund for the difference if any.

We will gladly issue a refund or exchange for any Jackson Hole Pendleton purchase that you are not completely satisfied with, within 30 days of purchase. All that we ask is that the item has not been used and has all original packaging. The item must be FREE OF PET HAIR and other debris, and free of odors like cigarette smoke. If you are returning a blanket, please do not return it in the Pendleton blanket box as this damages the box. Put the box in a shipping carton the same way we shipped it to you. If you would like additional information on returning items purchased through, please contact our customer service department via our contact form, email at or you may call us at


  • 800-593-6773, 800-835-6582 or 307-733-1040